Shipping policy

At Findrz Keeprz, we are committed to delivering your Pokémon products, accessories, and custom items quickly and securely. Please read our shipping policy below for important information on how we handle your orders.

1. Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the following business day.
  • If there are any issues with your order (e.g., stock shortages), you will be notified promptly via email.

2. Shipping Rates

  • Shipping fees are calculated at checkout based on your location and selected shipping method.
  • We offer standard shipping and expedited options to fit your needs. The shipping rates are displayed before you complete your purchase.

3. Delivery Times

  • Standard Shipping: Delivery times typically range from 5-7 business days, depending on your location.
  • Expedited Shipping: Delivery times typically range from 2-3 business days.
  • Delivery times may vary depending on the destination and the courier used.
  • International Shipping: For international orders, shipping times may vary based on customs processing and the destination country.

4. Shipping Methods

We partner with trusted courier services, including:

  • Royal Mail
  • Courier services (e.g., DHL, UPS, FedEx)

5. Tracking Your Order

  • Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the courier’s website.

6. Shipping Restrictions

  • We currently ship to [list of countries or regions]. Please ensure you are selecting the correct shipping address.
  • We do not ship to [list any countries you do not ship to] at this time.

7. Shipping Delays

  • While we do our best to ensure timely delivery, please note that shipping delays may occur due to circumstances beyond our control (e.g., weather, holidays, customs inspections).
  • Please allow additional time for international deliveries due to customs processing.

8. Shipping Address

  • Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delayed or undelivered packages due to incorrect addresses.
  • If there’s an issue with your shipping address, please contact us immediately so we can assist you.

9. Returns and Exchanges

  • Please review our Return and Exchange Policy for details on how we handle returns and exchanges.

10. Customer Service

If you have any questions or concerns about shipping, don’t hesitate to contact us at info@findrzkeeprz.com or through our Contact Us page. We're happy to help!

11. Liability for Supplementary Costs

The business is not liable for any supplementary costs incurred during the return process, including but not limited to customs fees, taxes, or duties. These costs are the responsibility of the customer and must be paid in full before the return is processed.

12. Liability for Delayed, Lost, or Misrouted Orders

The business is not liable for any supplementary costs incurred due to delayed, lost, or misrouted orders. Once an order is dispatched, we are not responsible for delays caused by shipping carriers, customs processing, or other third-party factors. Any costs or inconvenience arising from these issues are the responsibility of the customer.

Important Notes:

  • You can adjust delivery times, shipping fees, and carrier options based on your specific preferences and geographic service areas.
  • If you offer free shipping, you may want to add that detail into the policy.